SHIPPING & DELIVERY

EXCEPTIONS:

Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package. Besides, please put your address with details on the street number/building number if you have one.

WE DO NOT ALLOW ORDER CANCELLATIONS OR ORDER EDITS INCLUDING ADDRESS CHANGES ONCE ORDER HAS BEEN PLACED.

United States:

Standard: 9-12 business days with flat rate charge of US$16

Express: 7-10 business days with flat rate charge of US$19

Free standard shipping on orders of US$150+

United Kingdom:

Standard: 8-10 business days with flat rate charge of US$8

Free standard shipping on orders of US$150+

Germany:

Standard: 9-11 business days with flat rate charge of US$9

Free standard shipping on orders of US$150+

PROCESSING TIME:
All orders process within 3-5 Business Days.

Orders placed with Express Shipping must be received by 2pm CST in order to ship same Business Day. If received later, they will ship the next Business Days. These processing times apply to in-stock items only. They do not apply to Pre Order items. 

For pre-order/group purchase products: Estimated shipping dates are provided on the product’s description page. Your receiving time will be calculated by adding the shipping time to the estimated shipping date.

Please note that if your order contains both in-stock and pre-order products, the shipping date might vary based on the estimated shipping date of pre-order products.

We will make all efforts to deliver your package on time. However, delay may occur due to invalid address, customs clearance issues, public holidays and peak season etc. Your patience is highly appreciated.

TRACK YOUR ORDER:

Each order receives a tracking number automatically as soon as the label is printed.

Check your email to get updates about your order.

If you have created an account with us, please login to get details about your orders.

DUTIES & TAXES:

All applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package.

Please also note that in some occasions, customs agents may delay the delivery of some packages.

LOST/STOLEN:

Wowe Pac is not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.

It’s important to provide detailed and comprehensive shipping information when placing your order. Wowe Pac is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.